Privacy policy

Last updated: February 3, 2026

Lodge Services Relocation (hereinafter “Lodge Services Relocation”, “we”, “us”, and “our”) and its partners respect the privacy of Users. The purpose of this privacy policy is to explain how we collect, use, store, and protect Users' personal data when they use our website www.lodge-relocation.com (hereinafter the “Website”).

The term “personal data” refers to any information that can be used to directly or indirectly identify a natural person, based on a single piece of data or a combination of data.

  • Identification data: last name, first name, postal address, email address, telephone number
  • Connection data: IP address, browser type, pages viewed, duration of visit
  • Contractual or billing data (if applicable)
  • Data submitted via forms (contact, quote, newsletter)

In accordance with applicable Swiss legislation (Federal Act on Data Protection – FADP) and the General Data Protection Regulation (GDPR) for persons residing in the European Union, all personal data collected on this Website is processed under the responsibility of Lodge Services Relocation SA, with a share capital of CHF 50,000, registered in the Geneva Commercial Register under number CH-660.0.356.976-6 and having its registered office at the following address: Rue de la Scie 4-6, 1207 Geneva.

Use of the Website and communication of personal data by Users implies unreserved acceptance of the terms and conditions set out in this document.

Certain data is automatically collected by our computer systems when using our Website and is transmitted to us by the User’s web browser. Most of this data is anonymous. This mainly concerns technical usage data, which includes the following information: user agent, browser type and version, operating system, https header information, URL of the previously visited site, IP address of the computer accessing the site, time of the server request and connection status, connection duration, pages viewed, etc.

In addition, we use cookies and other tracking technologies, which collect certain types of information when interacting with our website. Users can consult our Cookie Management Policy for detailed information about these technologies and their related rights.

This privacy policy describes:

  1. The purposes for which Lodge Services Relocation uses Users' personal data.
  2. The conditions for sharing Users' personal data.
  3. The measures taken to protect Users' personal data.
  4. The hosting and transfer of Users' personal data.
  5. The rights relating to Users' personal data and how to exercise them.
  6. Updates to the privacy policy.
  7. How to contact us.

1. Purposes of processing Users' personal data

We may collect and process Users' personal data for the following purposes:

  1. Fournir nos services et gérer les relations contractuelles ;
  2. Assurer la facturation, le suivi des contrats et la relation client ;
  3. Publier et gérer les avis publiés au sujet des prestations de Lodge Services Relocation ;
  4. Adresser notre newsletter ou offre commerciale aux Utilisateurs (avec leur consentement) ;
  5. Répondre à toute demande de contact effectuée via le Site ;
  6. Proposer des contenus et offres adaptés aux centres d’intérêt des Utilisateurs ;
  7. Constituer un fichier clients, prospects et utilisateurs ;
  8. Élaborer des statistiques commerciales et d’audience ;
  9. Gérer les impayés et litiges éventuels ;
  10. To comply with our legal obligations.

Legal basis for processing:

  • Most processing is necessary for the performance of the contract between Users and Lodge Services Relocation.
  • Some processing is based on our legitimate interest: improving our services and responding to Users' requests for information. Some of the personal data collected enables us to guarantee the necessary reliability of our Website, while other data is used to analyze the use of the Website and browsing in general, in order to improve its content, functionality, and accessibility.
  • The sending of newsletters is based on the consent of Users, which may be withdrawn at any time.
  • User data is retained for as long as necessary for the purposes for which it was collected, or in accordance with legal obligations (e.g., 10 years for tax data).

2. Sharing of Users' personal data

Users' personal data is collected, processed, and stored solely by authorized Lodge Services Relocation staff (customer service, marketing, IT) and is used in the context of their respective duties.

We only share Users' personal data with third parties in the following cases:

  1. With the Users' consent: after obtaining the Users' consent, Lodge Services Relocation will share the authorized information with the specific third parties or categories of third parties indicated when consent was obtained.
  2. With our service providers: for example, hosting providers, email delivery providers, logistics or marketing services. These service providers may use User information solely for the purpose of providing services on behalf of Lodge Services Relocation.
  3. For legal or regulatory reasons: Lodge Services Relocation may share User information in order to comply with legal obligations or decisions of competent authorities.

Lodge Services Relocation will ensure the legality of any sharing of personal data through data processing clauses with companies with which Users' personal data is shared, requiring them to comply with this privacy policy and to take appropriate security and confidentiality measures when processing personal data.

3. Data protection and retention

Lodge Services Relocation attaches great importance to the security of Users' personal data and has adopted industry best practices to protect this type of data and prevent unauthorized access, disclosure, use, modification, damage, or loss of this information.

We only retain Users' personal data for as long as required for the purposes for which it was collected, unless there is a legal obligation to retain it:

  • • Data related to services and billing: maximum 10 years.
  • • Data required for the establishment or exercise of rights: maximum 5 years from the last contact.

We also apply:

  • The principle of minimization: only relevant and necessary data is collected.
  • Access controls: only authorized persons may access the data.
  • Notification of breaches: in the event of a data breach, Lodge Services Relocation will comply with the legal obligations to notify the competent authorities and the persons concerned.

4. Hosting and international transfers

Users' personal data is hosted by our hosting provider located in Switzerland.

Certain data may be transferred to countries outside Switzerland and the European Union (e.g. for the provision of services or data to service providers). These transfers are regulated to ensure an adequate level of protection, via:

  • An adequacy decision recognized by the European Union or Switzerland
  • The implementation of Standard Contractual Clauses or other appropriate safeguards in accordance with Swiss and European Union data protection legislation.

For any questions about data transfers outside the EU, Users can contact us using the contact details provided in the “Contact” section below.

5. User Rights

Users have the following rights regarding their personal data:

  1. Access: know what data has been collected and how it is processed.
  2. Rectification: correct or complete inaccurate or incomplete data.
  3. Effacement : demander la suppression des données lorsque :
    • Elles ne sont plus nécessaires ;
    • Le consentement est retiré ;
    • Le traitement est illicite ;
    • Une obligation légale l’exige.
  4. Limitation : demander la limitation du traitement dans certaines situations lorsque :
    • L’Utilisateur conteste l’exactitude de ses données personnelles pendant une durée nous permettant de vérifier l’exactitude de celles-ci ;
    • Suite à un traitement établi comme non conforme, l’Utilisateur préfère la limitation du traitement à l’effacement complet de ses données personnelles ;
    • Nous n’avons plus besoin des données personnelles de l’Utilisateur aux fins du traitement mais que celles-ci lui sont encore nécessaires pour la constatation, l’exercice ou la défense de droits en justice ;
    • L’Utilisateur s’est opposé au traitement de ses données personnelles et il souhaite une limitation du traitement pendant la durée nous permettant de vérifier si le motif légitime qu’il invoque se justifie.

Restriction of processing means that the processing of the User's personal data will then be limited to the storage of their corresponding personal data. We will no longer perform any other operations on the personal data in question.

  1. Objection: object to processing based on the legitimate interest of Lodge Services Relocation, subject to compelling legitimate grounds.
  2. Portability: allow the User to receive their data in a structured format and transfer it to a third party where technically feasible.
  3. Post-mortem instructions: define the fate of the User's data after their death.
  4. Withdrawal of consent: withdraw consent to processing based on consent, without affecting the lawfulness of previous processing.

Any User wishing to exercise their rights may contact us at info@lodge-relocation.com or by mail at Lodge Services Relocation, Rue de la Scie 4-6, 1207 Geneva, Switzerland.

6. Policy Updates

Lodge Services Relocation reserves the right to modify or update this privacy policy, in whole or in part, at any time, due to changes in services or legislation. The version in force is the one published on our Site at the time of consultation by the User. Any substantial changes will be published on the Site. We recommend that Users consult this page regularly.

7. Contact

For any questions or requests regarding Users' personal data:

  • Email : info@lodge-relocation.com
  • • Postal address: Lodge Services Relocation, Rue de la Scie 4-6, 1207 Geneva, Switzerland

If Users are dissatisfied with Lodge Services Relocation's response to a request to exercise their rights, or to report a violation of applicable data protection regulations, they may lodge a complaint with the competent data protection authority.