{"id":1985,"date":"2026-02-16T13:06:14","date_gmt":"2026-02-16T13:06:14","guid":{"rendered":"https:\/\/lodge.annagiraud.com\/?page_id=1985"},"modified":"2026-02-19T07:16:48","modified_gmt":"2026-02-19T07:16:48","slug":"politique-de-confidentitalite","status":"publish","type":"page","link":"https:\/\/www.lodge-relocation.com\/en\/politique-de-confidentitalite\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"<section class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-92b9201d wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading\">Privacy policy<\/h1>\n\n\n\n<p>Last updated: February 3, 2026<\/p>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"translation-block\"><strong>Lodge Services Relocation<\/strong> (hereinafter \u201cLodge Services Relocation\u201d, \u201cwe\u201d, \u201cus\u201d, and \u201cour\u201d) and its partners respect the privacy of Users. The purpose of this privacy policy is to explain how we collect, use, store, and protect Users' personal data when they use our website <a href=\"https:\/\/www.lodge-relocation.com\/en\/\" target=\"_blank\" rel=\"noopener\">www.lodge-relocation.com<\/a> (hereinafter the \u201c<strong>Website<\/strong>\u201d).<\/p>\n\n\n\n<p class=\"translation-block\">The term \u201c<strong>personal data<\/strong>\u201d refers to any information that can be used to directly or indirectly identify a natural person, based on a single piece of data or a combination of data.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identification data: last name, first name, postal address, email address, telephone number<\/li>\n\n\n\n<li>Connection data: IP address, browser type, pages viewed, duration of visit<\/li>\n\n\n\n<li>Contractual or billing data (if applicable)<\/li>\n\n\n\n<li>Data submitted via forms (contact, quote, newsletter)<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block\">In accordance with applicable Swiss legislation (<strong>Federal Act on Data Protection \u2013 FADP<\/strong>) and the <strong>General Data Protection Regulation (GDPR)<\/strong> for persons residing in the European Union, all personal data collected on this Website is processed under the responsibility of <strong>Lodge Services Relocation SA<\/strong>, with a share capital of CHF 50,000, registered in the Geneva Commercial Register under number <strong>CH-660.0.356.976-6<\/strong> and having its registered office at the following address: Rue de la Scie 4-6, 1207 Geneva.<\/p>\n\n\n\n<p>Use of the Website and communication of personal data by Users implies unreserved acceptance of the terms and conditions set out in this document.<\/p>\n\n\n\n<p>Certain data is automatically collected by our computer systems when using our Website and is transmitted to us by the User\u2019s web browser. Most of this data is anonymous. This mainly concerns technical usage data, which includes the following information: user agent, browser type and version, operating system, https header information, URL of the previously visited site, IP address of the computer accessing the site, time of the server request and connection status, connection duration, pages viewed, etc.<\/p>\n\n\n\n<p class=\"translation-block\">In addition, we use cookies and other tracking technologies, which collect certain types of information when interacting with our website. Users can consult our <strong>Cookie Management Policy<\/strong> for detailed information about these technologies and their related rights.<\/p>\n\n\n\n<p>This privacy policy describes:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>The purposes for which Lodge Services Relocation uses Users' personal data.<\/li>\n\n\n\n<li>The conditions for sharing Users' personal data.<\/li>\n\n\n\n<li>The measures taken to protect Users' personal data.<\/li>\n\n\n\n<li>The hosting and transfer of Users' personal data.<\/li>\n\n\n\n<li>The rights relating to Users' personal data and how to exercise them.<\/li>\n\n\n\n<li>Updates to the privacy policy.<\/li>\n\n\n\n<li>How to contact us.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">1. Purposes of processing Users' personal data<\/h2>\n\n\n\n<p>We may collect and process Users' personal data for the following purposes:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Fournir nos services et g\u00e9rer les relations contractuelles&nbsp;;<\/li>\n\n\n\n<li>Assurer la facturation, le suivi des contrats et la relation client&nbsp;;<\/li>\n\n\n\n<li>Publier et g\u00e9rer les avis publi\u00e9s au sujet des prestations de Lodge Services Relocation&nbsp;;<\/li>\n\n\n\n<li>Adresser notre newsletter ou offre commerciale aux Utilisateurs (avec leur consentement)&nbsp;;<\/li>\n\n\n\n<li>R\u00e9pondre \u00e0 toute demande de contact effectu\u00e9e via le Site&nbsp;;<\/li>\n\n\n\n<li>Proposer des contenus et offres adapt\u00e9s aux centres d\u2019int\u00e9r\u00eat des Utilisateurs&nbsp;;<\/li>\n\n\n\n<li>Constituer un fichier clients, prospects et utilisateurs&nbsp;;<\/li>\n\n\n\n<li>\u00c9laborer des statistiques commerciales et d\u2019audience&nbsp;;<\/li>\n\n\n\n<li>G\u00e9rer les impay\u00e9s et litiges \u00e9ventuels&nbsp;;<\/li>\n\n\n\n<li>To comply with our legal obligations.<\/li>\n<\/ol>\n\n\n\n<p><strong>Legal basis for processing:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Most processing is necessary for the performance of the contract between Users and Lodge Services Relocation.<\/li>\n\n\n\n<li class=\"translation-block\">Some processing is based on our <strong>legitimate interest<\/strong>: improving our services and responding to Users' requests for information.  Some of the personal data collected enables us to guarantee the necessary reliability of our Website, while other data is used to analyze the use of the Website and browsing in general, in order to improve its content, functionality, and accessibility.<\/li>\n\n\n\n<li class=\"translation-block\">The sending of newsletters is based on the <strong>consent<\/strong> of Users, which may be withdrawn at any time.<\/li>\n\n\n\n<li>User data is retained for as long as necessary for the purposes for which it was collected, or in accordance with legal obligations (e.g., 10 years for tax data).<\/li>\n<\/ul>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">2. Sharing of Users' personal data<\/h2>\n\n\n\n<p>Users' personal data is collected, processed, and stored solely by authorized Lodge Services Relocation staff (customer service, marketing, IT) and is used in the context of their respective duties.<\/p>\n\n\n\n<p>We only share Users' personal data with third parties in the following cases:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>With the Users' consent:<\/strong> after obtaining the Users' consent, Lodge Services Relocation will share the authorized information with the specific third parties or categories of third parties indicated when consent was obtained.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>With our service providers:<\/strong> for example, hosting providers, email delivery providers, logistics or marketing services. These service providers may use User information solely for the purpose of providing services on behalf of Lodge Services Relocation.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>For legal or regulatory reasons:<\/strong> Lodge Services Relocation may share User information in order to comply with legal obligations or decisions of competent authorities.<\/li>\n<\/ol>\n\n\n\n<p>Lodge Services Relocation will ensure the legality of any sharing of personal data through data processing clauses with companies with which Users' personal data is shared, requiring them to comply with this privacy policy and to take appropriate security and confidentiality measures when processing personal data.<\/p>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">3. Data protection and retention<\/h2>\n\n\n\n<p>Lodge Services Relocation attaches great importance to the security of Users' personal data and has adopted industry best practices to protect this type of data and prevent unauthorized access, disclosure, use, modification, damage, or loss of this information.<\/p>\n\n\n\n<p>We only retain Users' personal data for as long as required for the purposes for which it was collected, unless there is a legal obligation to retain it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">\u2022\tData related to services and billing: <strong>maximum 10 years.<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">\u2022\tData required for the establishment or exercise of rights: <strong>maximum 5 years from the last contact.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>We also apply:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>The principle of minimization:<\/strong> only relevant and necessary data is collected.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Access controls:<\/strong> only authorized persons may access the data.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Notification of breaches:<\/strong> in the event of a data breach, Lodge Services Relocation will comply with the legal obligations to notify the competent authorities and the persons concerned.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">4. Hosting and international transfers<\/h2>\n\n\n\n<p>Users' personal data is hosted by our hosting provider located in Switzerland.<\/p>\n\n\n\n<p>Certain data may be transferred to countries outside Switzerland and the European Union (e.g. for the provision of services or data to service providers). These transfers are regulated to ensure an adequate level of protection, via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An adequacy decision recognized by the European Union or Switzerland<\/li>\n\n\n\n<li>The implementation of Standard Contractual Clauses or other appropriate safeguards in accordance with Swiss and European Union data protection legislation.<\/li>\n<\/ul>\n\n\n\n<p>For any questions about data transfers outside the EU, Users can contact us using the contact details provided in the \u201cContact\u201d section below.<\/p>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">5. User Rights<\/h2>\n\n\n\n<p>Users have the following rights regarding their personal data:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>Access:<\/strong> know what data has been collected and how it is processed.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Rectification:<\/strong> correct or complete inaccurate or incomplete data.<\/li>\n\n\n\n<li><strong>Effacement<\/strong> : demander la suppression des donn\u00e9es lorsque :\n<ul class=\"wp-block-list\">\n<li>Elles ne sont plus n\u00e9cessaires&nbsp;;<\/li>\n\n\n\n<li>Le consentement est retir\u00e9&nbsp;;<\/li>\n\n\n\n<li>Le traitement est illicite&nbsp;;<\/li>\n\n\n\n<li>Une obligation l\u00e9gale l\u2019exige.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Limitation<\/strong> : demander la limitation du traitement dans certaines situations lorsque&nbsp;:\n<ul class=\"wp-block-list\">\n<li>L\u2019Utilisateur conteste l\u2019exactitude de ses donn\u00e9es personnelles pendant une dur\u00e9e nous permettant de v\u00e9rifier l\u2019exactitude de celles-ci&nbsp;;<\/li>\n\n\n\n<li>Suite \u00e0 un traitement \u00e9tabli comme non conforme, l\u2019Utilisateur pr\u00e9f\u00e8re la limitation du traitement \u00e0 l\u2019effacement complet de ses donn\u00e9es personnelles&nbsp;;<\/li>\n\n\n\n<li>Nous n\u2019avons plus besoin des donn\u00e9es personnelles de l\u2019Utilisateur aux fins du traitement mais que celles-ci lui sont encore n\u00e9cessaires pour la constatation, l\u2019exercice ou la d\u00e9fense de droits en justice&nbsp;;<\/li>\n\n\n\n<li>L\u2019Utilisateur s\u2019est oppos\u00e9 au traitement de ses donn\u00e9es personnelles et il souhaite une limitation du traitement pendant la dur\u00e9e nous permettant de v\u00e9rifier si le motif l\u00e9gitime qu\u2019il invoque se justifie.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>Restriction of processing means that the processing of the User's personal data will then be limited to the storage of their corresponding personal data. We will no longer perform any other operations on the personal data in question.<\/p>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>Objection:<\/strong> object to processing based on the legitimate interest of Lodge Services Relocation, subject to compelling legitimate grounds.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Portability:<\/strong> allow the User to receive their data in a structured format and transfer it to a third party where technically feasible.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Post-mortem instructions:<\/strong> define the fate of the User's data after their death.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Withdrawal of consent: withdraw consent to processing based on consent, without affecting the lawfulness of previous processing.<\/strong><\/li>\n<\/ol>\n\n\n\n<p class=\"translation-block\">Any User wishing to exercise their rights may contact us at <strong>info@lodge-relocation.com<\/strong> or by mail at <strong>Lodge Services Relocation, Rue de la Scie 4-6, 1207 Geneva, Switzerland.<\/strong><\/p>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">6.  Policy Updates<\/h2>\n\n\n\n<p>Lodge Services Relocation reserves the right to modify or update this privacy policy, in whole or in part, at any time, due to changes in services or legislation. The version in force is the one published on our Site at the time of consultation by the User. Any substantial changes will be published on the Site. We recommend that Users consult this page regularly.<\/p>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">7. Contact<\/h2>\n\n\n\n<p>For any questions or requests regarding Users' personal data:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Email : <strong>info@lodge-relocation.com<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">\u2022\tPostal address: <strong>Lodge Services Relocation, Rue de la Scie 4-6, 1207 Geneva, Switzerland <\/strong><\/li>\n<\/ul>\n\n\n\n<p>If Users are dissatisfied with Lodge Services Relocation's response to a request to exercise their rights, or to report a violation of applicable data protection regulations, they may lodge a complaint with the competent data protection authority.<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Politique de confidentialit\u00e9 Derni\u00e8re mise \u00e0 jour : 03.02.2026 Lodge Services Relocation (ci-apr\u00e8s \u00ab\u202fLodge Services Relocation\u202f\u00bb, \u00ab\u202fnous\u202f\u00bb, \u00ab\u202fnotre\u202f\u00bb et \u00ab\u202fnos\u202f\u00bb) et ses partenaires respectent la vie priv\u00e9e des Utilisateurs. La pr\u00e9sente politique de confidentialit\u00e9 a pour objet d\u2019expliquer comment nous collectons, utilisons, stockons et prot\u00e9geons les donn\u00e9es personnelles des Utilisateurs lors de l\u2019utilisation de notre [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1985","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.lodge-relocation.com\/en\/wp-json\/wp\/v2\/pages\/1985","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lodge-relocation.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lodge-relocation.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lodge-relocation.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lodge-relocation.com\/en\/wp-json\/wp\/v2\/comments?post=1985"}],"version-history":[{"count":3,"href":"https:\/\/www.lodge-relocation.com\/en\/wp-json\/wp\/v2\/pages\/1985\/revisions"}],"predecessor-version":[{"id":2025,"href":"https:\/\/www.lodge-relocation.com\/en\/wp-json\/wp\/v2\/pages\/1985\/revisions\/2025"}],"wp:attachment":[{"href":"https:\/\/www.lodge-relocation.com\/en\/wp-json\/wp\/v2\/media?parent=1985"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}